We are here to serve you and have a wide variety of help for Guests, Owners, Activity Providers and local Merchants. You can reach us by email, fax or phone to:
- Stay at one of our properties.
- List your property for management.
- Offer your activities.
- Want to list your event, shop, restaurant or news.
RESERVATIONS HOURS: Reservations usually 8am - 7pm Mon - Sat, or longer. Usually Closed Holidays.
BUSINESS OFFICE HOURS: Monday - Friday 9am - 5pm. Closed Weekends & Holidays.
OFFICES, RESORTS & RESTAURANTS: May have different hours. Call them for times of operation. For late arrivals call up to 24 hours in advance.
EMERGENCIES: In case of fire or other emergencies call 9-1-1.
AFTER HOURS SERVICE: Most of our properties do not offer 24 hour service, and after-hours service is not guaranteed. However, if you have a loss of essential services such as water, power, heat or significant damage you are welcome to call our emergency operator at MEX +52-998-106-6988 and follow the prompts. After hour service is for major problems only. Please call during business hours for all other requests.
NOTE: There is a charge for non-essential after hours phone calls and on-site service.
SM1, MZ5, Lote 12 Av Rafael E Melgar Puerto Morelos, QR Mexico 77580
Voice: MEX +52-998-106-6988
Toll Free: U.S. 1-818-817-6373
Business Hours: Everyday 9AM-7PM PST USA