We are here to serve you and have a wide variety of help for Guests, Owners, Activity Providers and local Merchants. You can reach us by email, fax or phone to:
- Stay at one of our properties.
- List your property for management.
- Offer your activities.
- Want to list your event, shop, restaurant or news.
RESERVATIONS HOURS: Reservations usually 8am - 7pm Mon - Sat, or longer. Usually Closed Holidays.
BUSINESS OFFICE HOURS: Monday - Friday 9am - 5pm. Closed Weekends & Holidays.
OFFICES, RESORTS & RESTAURANTS: May have different hours. Call them for times of operation. For late arrivals call up to 24 hours in advance.
EMERGENCIES: In case of fire or other emergencies call 9-1-1.
AFTER HOURS SERVICE: Most of our properties do not offer 24 hour service, and after-hours service is not guaranteed. However, if you have a loss of essential services such as water, power, heat or significant damage you are welcome to call our emergency operator at MEX +52-998-106-6988 and follow the prompts. After hour service is for major problems only. Please call during business hours for all other requests.
NOTE: There is a charge for non-essential after hours phone calls and on-site service.
SM1, MZ5, Lote 12 Av Rafael E Melgar Puerto Morelos, QR Mexico 77580
Voice: MEX +52-998-106-6988
Toll Free: U.S. 1-818-817-6373
Business Hours: Everyday 9AM-7PM PST USA
DETAILS: We work to keep this information up to date, but details do change from time to time based on circumstances, often on short notice, and sometimes beyond our control. To verify any answer or other information you may need, please call or email us anytime. Allow a reasonable amount of time for response. Only legitimate inquiries will be answered.